Refund Policy

A. Eligibility for Refunds

Customers may be eligible for a refund under certain conditions, which are outlined below:

a. Return Window

To qualify for a refund, customers must submit their refund request within a specified period from the date of purchase. Unless otherwise stated, this return window is 30 days. Requests made after this period will not be eligible for a refund, except in cases where statutory rights apply, such as defects or other legal protections.

• 30-Day Return Window: The customer must submit a refund request within 30 days of the purchase date. Requests made after this period will not be considered unless mandated by law.

b. Product Condition

To be eligible for a refund, the product must be returned in its original condition, unused, and undamaged. Items that have been used, altered, or damaged after purchase may not qualify for a full refund or may incur additional restocking fees.

• Original Packaging: The product must be returned in its original packaging, including any accessories, manuals, or other components that were included with the product.
• Condition of the Product: Products that are returned damaged or show signs of use may not be eligible for a full refund or may only qualify for partial reimbursement at Vendyz's discretion.

c. Non-Refundable Items

Certain products are exempt from the refund policy due to their nature or customization:

• Custom Orders: Custom-made products, including items specifically tailored or personalized for the customer, are generally not eligible for refunds unless they are defective or damaged upon receipt.
• Digital Products: Digital products, including software, downloadable content, and digital services, may not be eligible for a refund once the product has been downloaded or accessed. In cases of technical issues or product defects, Vendyz may offer a replacement or troubleshooting support instead of a refund.

B. Shipping and Return Costs

a. Customer Responsibility

In most cases, customers are responsible for covering the shipping costs associated with returning a product. Vendyz will not issue refunds for original shipping fees or return shipping unless the return is due to an error on the vendor's part (e.g., wrong item shipped, defective product).

• Return Shipping Costs: The customer is responsible for covering the cost of return shipping unless the product was damaged or defective upon arrival. In such cases, the Vendor will provide a prepaid shipping label or refund the return shipping costs.

b. Damaged or Defective Products

If the product arrives damaged or is defective, customers are eligible for a full refund, including return shipping costs. In this case, the Vendor will arrange for the return shipping and may offer an exchange or full reimbursement, based on the customer's preference.

• Defective Items: Customers should contact our support team within 7 days of receiving a defective product to initiate the refund or exchange process. Evidence of damage (e.g., photos or videos) may be required to support the refund claim.

C. Refund Processing Timeline

a. Inspection and Approval

Vendyz is committed to ensuring that refund requests are processed in a timely manner. Once the returned product is received and inspected by the vendor, we will notify the customer of the approval or rejection of the refund.

• Inspection Time: Typically, inspections are completed within 5 business days of receiving the returned product.
• Notification: Customers will be notified via email once the inspection is completed and whether the refund has been approved.

c. Refund Disbursement

Approved refunds will be processed within 7-10 business days of approval. The refund will be issued via the original payment method used during the purchase. Depending on the customer's bank or payment provider, it may take additional time for the funds to appear in the account.

• Processing Time: Refunds will be processed within 7-10 business days after the product passes inspection.
• Payment Methods: Refunds will be credited to the original form of payment (e.g., debit card, or bank transfer). If the original payment method is unavailable (e.g., debit card expired), the customer must contact Vendyz's customer service to arrange an alternative refund method.

d. Partial Refunds

In cases where the product does not meet the return eligibility requirements (e.g., damaged, or used), Vendyz may offer a partial refund. The amount of the partial refund will depend on the condition of the returned item and any associated restocking fees.

D. Exceptions to the Refund Policy

a. Custom Orders

Custom-made products, which are manufactured according to the customer's specifications, are typically non-refundable. However, if the product is defective or damaged upon arrival, the customer may be eligible for an exchange or refund.

b. Digital Products

Digital products, such as software downloads, e-books, or digital services, may not be eligible for refunds once they have been downloaded or accessed. If the digital product is defective or malfunctions, Vendyz may work with the vendor to offer technical support, a replacement, or an exchange instead of a refund.

• Refund Eligibility for Digital Products: Digital products that have not been downloaded or accessed may be eligible for a refund within 14 days of purchase.

c. Subscription Services

For customers subscribing to ongoing services, refunds for subscription fees will not be issued after the subscription period has started. Customers may cancel future subscription renewals by contacting customer service before the next billing cycle.

E. How to Initiate a Refund Request

To initiate a refund request, customers should follow these steps:

• Contact Customer Service: Customers must contact Vendyz's customer service team via email or phone to initiate a refund request. The request must include the order number, product details, and reason for the refund.
• Provide Documentation: If the product is damaged or defective, customers may be asked to provide photographs or video evidence as proof of the issue.
• Return the Product: Once the refund request is approved, Vendyz will provide instructions on how to return the product. Customers are responsible for ensuring that the product is securely packaged and returned to the specified address.

F. Dispute Resolution

In cases where there is a disagreement regarding a refund or return, Vendyz will make every effort to resolve the issue through clear communication and transparency. If a resolution cannot be reached, the dispute may be escalated to management or a third-party mediator.